Frequently Asked Questions
How long do I have to wait to receive a purchased document?
Immediately after the order you will receive an email with the downlink to all purchased documents. You don't need to wait or create an account for the download.
Which payment methods do you offer?
We currently only offer payment by credit card.
How can I order?
All you have to do is add the documents you are interested into the shopping cart. Once you are ready to checkout, you simply click on the blue “Checkout” button.
Are there any shipping costs?
No. As you will download the documents directly from our server you won’t have to pay any shipping or handling costs.
How can I avoid paying 19% German sales tax VAT?
If you order outside the European Union, we do not charge German VAT.
If you order within the European Union, we do not charge German VAT if you have a valid VAT number.
You can find more information here: Order in our online store without paying 19% german sales tax (VAT)
How can I contact you?
All of our contact details are located here:
Do you sell your documents as physical books?
No. All of our documents are available as an instant download in MS Word format. This way you will be able to easily edit the documents according to your own needs.
I have ordered but have not received an email. How do I get to my documents?
Please check if the order confirmation got into the spam folder. If this is not the case, please send us an email to firstname.lastname@example.org or call us.
We will get back to you as soon as possible, sometimes even on weekends.